Shipping Policy
Thank you for shopping with us. We are committed to processing and delivering your order as efficiently as possible.
Order Processing
- Orders are typically processed within 1–3 business days after payment is successfully received.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times vary depending on the destination and shipping carrier. Delivery estimates provided at checkout are for reference only and are not guaranteed.
Please note that unforeseen circumstances such as customs inspections, severe weather, or carrier delays may affect delivery times.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for delays or additional costs caused by incorrect or incomplete address information.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities. These charges, if applicable, are the responsibility of the customer.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate and assist you whenever possible.
Damaged Packages
If your package arrives visibly damaged, please take photos before opening it and contact us immediately so we can help resolve the issue.
Contact Us
For any shipping-related questions, please contact us:
Email: informationnow@tracytobypro.com
